Questions we get a lot.
If yours isn’t here, ask — we’d rather answer it than have you guess.
Most of our supports are funded through an NDIS plan. We work with plan-managed and self-managed participants of all age groups. If you don't have a plan yet, or you're waiting on an access decision, contact us anyway and we can point you in the right direction.
We're based in Haynes and deliver support coordination across Western Australia, with other supports focused on the Perth metropolitan area. For supported and short term accommodation, location depends on current vacancies — ask us what's available.
We work with plan and self-managed participants. Supports are quoted against NDIS line items so you can see exactly which part of your plan is being drawn on.
Yes. We introduce workers before they start, and if the match isn't right you can ask for a change. Consistency matters, so we try to get it right early.
Community and daily living supports can often start within a week or two of a service agreement. Accommodation depends on vacancies and, where there are housemates, on the matching process.
Tell us directly by phone or email and we'll work through it with you. You can also raise concerns with the NDIS Quality and Safeguards Commission at any time — see our Complaints page for the full process.
Yes. You can confirm our current registration on the NDIS Quality and Safeguards Commission provider register.
Still stuck? Send us an enquiry and we’ll come back to you within a business day.